Worklist going astray

Just been told (thanks Noel)about a really useful transaction. We're testing Employee Self Service (ESS) and Manager Self Service (MSS) right now. A lot of the stuff relies on workflows and items going to people's worklists to be actioned.

A recurring problem I've been seeing is that an employee will complete, say, a car use authorisation request form (so they can claim mileage) and from their side it seems to work fine. The thing is, the form doesn't show up in their manager's worklist for authorisation. No error messages, no warnings.

The transaction I've been told of is SWI1. This basically lets you see all the worklist items, including ones that failed. I've discovered what's going wrong (as in what the errors are, not necessarily what the cause is but it's a step towards finding the cause) on several defects. It's not a particularly user friendly transaction but compared with dissecting core dumps and some Oracle trace files it's not too bad.